You 
Monday -
Friday 9:00am to 5pm EST
Please allow 24 to 48 hours response time during
high volume times.
| Did not receive access? Forgot your access information? |
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If you completed your registration and missed the access information or did not receive access there is a link on your welcome email that will give it to you. |
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For all
other problems see below.
It is our goal to give you fast and reliable customer service. To help us serve you better please use the following list to place in the "subject" of your email. Due to the high volume of emails we receive this is absolutely necessary for us to process our email. The fastest way to for us to process your email is to expedite it to the customer service rep that can best assist you.Any email that does not have a complete and well explained subject will be answered last. Do not leave the subject blank. I am sure everyone wants a quick response, so please, help us help you. PROBLEMS WITH ACCESS? 1) Did not receive access information after sign up?If you have registered/paid but did not receive access information for some reason please place "Registered, but did not receive access info" 2) Can't log in with access you have been given? If you are having problems logging in and your access is not working please place "Can't log in with access given" in the subject of your email. Please include the username and password you are trying to use but not gaining access with. NOTE: please include the username and password you are trying to use OR please forward your "welcome email" and we can re send access. We must verify the account in order to re send access information. No access will be sent without registration verification. 3.) Payment problems or questions Put "Payment problems or questions" in the subject. If you already registered with a credit card and did not receive access please use #1
problem or issue that is not covered
above? Please, use the following email: Thank You! |
